We cherish all of our customers and pride ourselves on keeping the positive vibes flowing. We will happily replace products damaged during shipping if you contact us within 2 days of delivery. As a result of safety and cleanliness standards we are unable to offer any refunds, returns or exchanges for any other reasons. We’re pretty sure you will thoroughly enjoy our products anyway. Shipping and handling charges are not refundable.
FAULTY / INCORRECT GOODS:
As a consumer you have legal rights in relation to products which are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.
If you receive an item from us which is faulty/broken or which you did not order, please contact us by telephone on 0121 241 6566 or email us on email@example.com to inform us within 30 days of purchase and we will arrange a refund including any applicable delivery charges or a replacement. In the event of you returning goods to us we will also pay you the reasonable cost of the return postage. Please contact us prior to returning the items and we will allocate you a returns code and we will advise you how to send or whether to send the items back to us. To enable us to deal with your return as efficiently as possible, you will need to detail the returns code on any correspondence relating to the return procedure, including the package of returned goods. We ask that you send the items back to us via Royal Mail First Class (recorded) and include a proof of postage from the Post Office so that we can refund you for your return postage costs.
For help or advice with products after 30 days or purchase, please email us on firstname.lastname@example.org for more information.
Kiara Sky Professional Nails UK
105 Soho Hill
You will be held responsible for the returned item(s) until they reach us. For your reference, we suggest that you use a secure delivery method that requires a signature on delivery.