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FAQ

Kiara Sky FAQs
Frequently Asked Questions

When will my order ship?

Most orders placed before 1.00pm (Monday-Friday) are despatched from our warehouse the same day.
Next working Day delivery cut off time is 1pm, subject to your payment being processed and stock availability.

Orders placed after 1.00pm during the week or at weekends are processed and despatched the following working day.
No orders are processed, despatched or delivered on Bank Holidays or weekends.


My order has been shipped, when will it arrive?
Depending on the option you chose at checkout, standard shipping typically takes 3-5 working days whereas express shipping takes 1-2 working days. International shipping may take up to 5-7 working days to arrive. You can find more information about shipping here.


What payment methods do you take?
We currently accept Visa, Mastercard, American Express & PayPal.


Are Duties, Taxes and/or Value Added Tax included when shipping internationally?
Customers are responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee. As we are based in Europe, you will not be expected to pay any duties if you package is getting delivered within the EU.


What is your return policy?
Please refer to our returns & refunds here.


How can I change my order?
E-mail us at info@kiarasky.co.uk with your order information and we would be happy to help.


Why is the company name Kiara Sky?

There is a sentimental meaning behind the company name. Kiara Sky is actually the name of the owner’s three year old daughter. Pretty cool right?


Do we carry sample sizes?
We are so sure you will love our products that we do not carry sample sizes. However customers are always welcome to purchase individual colors on the Kiara Sky website. You won’t be disappointed. The hard part will be stopping at just one!


Do Kiara Sky Gels shrink or bubble up?
Of course not! The reason why many nail techs prefer our gel is because it does not shrink or bubble up when applied. We don’t mess around when it comes to quality products.


Do the gel polishes for Kiara Sky need a gel polish base coat?
Unless they are being used on an acrylic, you do not need a base coat. Just pick a gel polish and go.


How does the OMBRÉ (mood changer polish) work?
We all get a little moody once in a while, right? Why not make it colorful. The 44 playful shades change color based on your body temperature, your mood, the heat of your coffee cup, or even while you’re holding an ice cold smoothie.


What are the most popular OMBRÉ colors?
Every color in our OMBRÉ collection is one of a kind but our most popular are:

Pinkarella (G809)
Happily Ever After (G810)
Sorceress (G816)
Knight & Shining Armor (G819)
Myth (G826)


What is a favorite name of one of the products?
Easy one, Chinchilla (G410). Have you ever seen a purple Chinchilla? You will when you get this polish.


Why did my polish get clumpy even though I closed it correctly?
We know, this is like the ultimate tragedy and we are sorry you have had to experience it! Polish is heat and light sensitive, so if it’s exposed to undesirable temperatures there is a possibility that this could happen. If you love our product as much as we do keep it safe from clumping.


Is your products cruelty free?
Yes, our products are cruelty free. We believe in beauty without cruelty.


Is there a catalogue or poster that I can use at my salon?

Your information.


Is there a Material Safety Data Sheet for your products?

Yes this can be found on the following link  https://www.kiarasky.co.uk/product-msds/

 

 

Dip Powder FAQs
Frequently Asked Questions

Why are the nails not shiny?
It’s very important to follow each step carefully or final result will come out looking more matte than shiny. After a client washes their hands, add another coat of Seal Protect then two layers of Dip Top. It’s very important that the first layer of Dip Top is allowed to completely dry before the second layer.


Is this acrylic or a gel?
Our dip powders do have a small percentage of acrylates, which is a main ingredient in acrylic powders. However our powders have added vitamins and calcium and are much finer than traditional acrylic. You also uses a series of glazes rather than monomer for application. The reason it’s in such high demand is because you get the acrylic look, but without the damage to the nail or the heavy feel.


How many sets can be done from each 1oz bottle of dip powder?
There are 10-20 sets, depending on the length of the nail and how much product is being used. That is why you should treat yourself and purchase more than one… just sayin.


How do I apply dip powder?
You can find our Dip Powder tutorials at www.kiarasky.com/learn, check it out!

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