Frequently Asked Questions

General

Absolutely, we love our fur babies! All of our products are cruelty-free! Beauty without cruelty is something we strongly believe in and the only guinea pigs we test on is our willing team of KS staff!  

Click here to download our MSDS sheets 

We know how big of a tragedy this is and we're so sorry you're experiencing this problem with your Dip Powder Essentials. There are a few steps you can take to ensure this never happens again but please DO NOT try to force the bottles open.  Our bottles are made out of glass and can cause serious injuries if they're forced open. To ensure your Dip Essentials last as long as possible, follow these steps: 

1. Before storing away your Kiara Sky Dip essentials, make sure you clean your bottles well with acetone or alcohol. This will help you prevent product buildup around the lid which could dry making your product nearly impossible to open. 

2. Nail hack! Take your Nourish Oil, bottle #5, and apply it to the neck and rim of your Dip Base and Top to make them easier to open for your next use.

Hack: If your bottle is glued shut and you are unable to open it, we recommend soaking it in warm water for 10-15 minutes. If you are still unable to open your bottles, please DO NOT try to force them open.  

It’s super important to remember that your Seal & Protect will activate your Dip Powder Base and Top Coat. This means if your Top Coat brush or Base brush comes into contact with Seal & Protect it will activate and your brush will harden. If this happens and you return the brush to the bottle, the rest of the product will activate and your bottle will be ruined. 

In order to avoid this, make sure you are following these steps:

After filing and shaping, make sure you apply a second layer of Seal & Protect and thoroughly rub the nail with a lint-free wipe. This will push the Seal & Protect into the nail and remove any excess from the nail surface to ensure your Top Coat brush doesn't come into contact with it.

 If you don’t rub the nail, the Top Coat will come into contact with the Seal & Protect and activate.

If this happens, simply replace your brush BEFORE returning it to the bottle with a brush replacement. 

Kiara Sky’s Gelly Tips are the easiest gel nail extension at your fingertips. These innovative nail extensions provide a lightweight, easy-to-apply, time-saving alternative compared to traditional nail enhancements. Specifically designed to last up to 3 weeks without any lifting or chipping! Our Gelly Tips are soak-off and can be easily removed without damage, so you can switch up your manicure as often as you'd like! 

It’s super important to remember that your Seal & Protect will activate your dip powder, but it will also activate your top coat and make it shiny! If there is too much Seal & Protect on the nail surface, the Top Coat can activate too fast and cause it to have a cloudy or matte finish. Don't worry if this is happening to you. There's a quick fix to ensure you have the shiniest finish possible, just follow these simple steps:

After filing and shaping, make sure you apply a second layer of Seal & Protect and thoroughly rub the nail with a lint-free wipe. This will push the Seal & Protect into the nail and remove any excess from the nail surface to ensure you get the shiniest top coat! If you don’t rub the nail, the Top Coat will come into contact with the Seal & Protect and activate, which can also cause your brush to harden. If this happens, simply replace your brush BEFORE returning it to the bottle, else the product inside will activate and your bottle will be ruined:( 

Shipping & Returns

Shipping rates vary based on weight and distance; estimated cost will be calculated at checkout. For a break down of Shipping rates and estimated transit times please visit our Shipping Policy HERE. 

Of course we do, fabulous nails are well-traveled. We ship almost everywhere in the world! Some countries such as Russia, Mexico, Italy, Greece and Spain are excluded or require a business or a tax ID to ship to; don’t worry, we will contact you if there are any of these issues with your shipment. 

PLEASE NOTE: Customers are responsible for all Duties, Taxes and/or VAT (Value Added Tax) or customs fees imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee and orders will not be refunded because of unwanted additional fees. Please be sure to check with your local post office to find out the fees before placing an order. 

Customers are 100% responsible for all Duties, Taxes and/or VAT (Value Added Tax) imposed by their respective countries when shipping internationally. These taxes are NOT included in the International shipping fee. 

We totally get it, all of us at some point have added one too many items to our cart or changed our mind about a cute color after we order it, but that’s not a problem at all. We cherish all of our customers and pride ourselves on keeping the positive vibes flowing!

If for any reason you are not completely satisfied with your purchase, we will happily accept a return within 14 days of receipt in exchange for kiarasky.co.uk store credit or a gift card. As a result of hygiene, safety and cleanliness standards, all items must be new, unused, and in the same condition that you received it. If an item is received and shows signs of use, we will deduct a 35% return fee.

Any postage cost paid are not be refundable and is the responsibility of the customer to return in good condition.